Impeccable Customer Satisfaction

A perfect experience and high customer satisfaction are among the most fundamental values for service brands. Focusing on 'people' rather than sales is one of the most important factors to achieve success. Aware of this fact and based on the corporate values it inherited, Setur maintains its pioneering position in the sector as a brand that identifies its success and reputation with the satisfaction of its guests and succeeds in focusing on people.

We exist with you

Setur is a brand that builds tomorrow from today with a vision of the future. Setur owes its reputation to the values it carries and inherits, decades of knowledge, experience and the satisfaction of its guests, and in this sense, Setur is constantly developing and renewing every day to further improve its service quality and become better.

Your feedback is very valuable for us

As a service-producing company, Setur evaluates, analyzes, categorizes and classifies all incoming comments one by one and develops new actions based on these comments through the Customer Feedback Management system it has implemented in order to provide its guests with a perfect customer experience and to keep satisfaction at the highest level. All opinions submitted by guests are evaluated, comments and requests are shared with the relevant departments, and then the Setur Customer Relations Department informs the owners of all these requests and comments as soon as possible.

Legal Notice

We kindly ask you to make sure that the information you have shared within the scope of your suggestions and requests that you will convey to us does not include the following sensitive personal data;
Race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership of associations, foundations or trade unions, health, data on sexual life, data on criminal convictions and security measures, biometric and genetic data.

Contact Information

Saray Mahallesi Site Yolu Caddesi No: 4/1 34770 Ümraniye/İstanbul
0216 554 37 00 | 444 28 22 (Call Center)

Suggestion, Request, Complaint Form

Leave us your contact details and message and we will contact you as soon as possible.
We kindly request you to make sure that the information you have shared within the scope of your requests, complaints, suggestions and requests that you will convey to us does not include the following special categories of personal data
Data on race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership of associations, foundations or trade unions, health, data on sexual life, criminal convictions and security measures, biometric and genetic data.

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