Setur Service Quality

Our priority is your satisfaction

We work day and night to achieve the highest standards in terms of service quality, and as an organization that develops and renews every day, we continue our life as a company that adapts to the age, technology and expectations in the field of quality and customer satisfaction without abandoning our traditional values.

Quality = Setur

All Setur operations are carried out in accordance with the ISO 9001:2015 standard, which has been certified by SGS since 2005.
In line with the vision of Koç Holding, of which we are a member since the day it was founded, and its service approach that prioritizes quality and satisfaction, Setur continues its life as a brand that competes with itself first and foremost and always aims for the better, measuring its success by the quality of the service it provides and the satisfaction it creates in its customers.
As a service-producing company, Setur evaluates all complaints received one by one through the Customer Complaint Management System, which it has implemented in order to provide better service to our customers and to keep satisfaction at the highest level. Setur meticulously monitors and evaluates the feedback received from its customers and renews its services every day to optimize them in the light of this feedback.

Our Quality Policy

Setur Servis Turistik A.Ş. considers compliance with the law and the goals, principles and rules of Koç Group as one of its main duties and operates accordingly. With the mission of providing our customers with superior services, service and quality in the spirit of a highly trained professional team by closely following the developing and dynamic tourism world with rapid adaptations;

• We position our customers as the most important value we have and we take it as our duty to provide services that exceed their expectations.
• We always aim to be the best. We aim to be a leader in our field of activity and to set an example for other organizations in our practices by continuously improving our processes.
• Based on the principle "The quality of our products and services starts with the quality of our employees", we prioritize employee happiness, giving importance to their loyalty to the company and teamwork.
• Our fundamental principles are to utilize our resources efficiently, to continuously increase productivity and to maximize shareholder returns.
• We strive to develop a long-term and constructive cooperation with our suppliers. We believe that our relationship with our suppliers is of great importance in achieving lasting and large gains in the long term, rather than short-term small gains.
• We prioritize honesty, compliance with rules and business ethics above all else.
• We observe equality between men and women regardless of ethnicity and personal beliefs.
• We conduct and manage our activities by continuously improving our Quality Management System, which we have established based on the requirements and principles of the ISO 9001:2015 standard.

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